Refund policy

Refund and Return Policy

We want you to shop with confidence and feel supported every step of the way. If something is not right, we are here to help.

Change of mind returns

We accept change of mind returns within 14 days of receiving your order. Products must be unopened, unused and in their original packaging.

Return postage is free. Please contact us first at eat@thesalamiman.com.au with your order number. We will send you a prepaid return label.

Cancelling an order

If your order has not been dispatched, please email us with your order number to request a cancellation and refund. After dispatch, and once tracking details have been issued, cancellations are no longer possible. You can still request a return under the terms above.

Faulty products and shelf life

We stand behind the quality of our products, which are guaranteed within a reasonable shelf life. If you discover a fault, please contact us within 30 days of identifying the issue to start a return.

Damaged or incorrect items

Please inspect your order upon delivery and contact us immediately if you notice any defects, damage or incorrect items. This helps us promptly assess and resolve the issue for you.

Gift cards

Gift cards cannot be returned.

Exchanges

We accept exchanges. Please contact us first so we can help arrange your exchange. Change of mind exchanges must meet the return conditions above.

Refund process

Once we receive and check your returned item, we will let you know whether your refund has been approved. Approved refunds are processed to your original payment method. Please allow time for your bank or credit card company to process the transaction.

If you have any questions, email eat@thesalamiman.com.au or visit our contact page. We are here to help.

Fresh Ingredients

Our naturally cured meats create a new meaning to the word 'sophisticated'. We won't skimp on ingredients, while others may use cheap salts or ingredients we ensure we use exactly what the recipe calls for. We take great pride in creating perfectly balanced flavour profiles for our unique products. Each salami is handcrafted using artisan methods in a small batch environment. We are committed to preserving traditional methods and providing an exceptional product with every bite.

Tasty salami

At the Markets

Enjoying fine food and company is one of life's simple pleasures. The Salami Man offers a large range of artisan cured, smoked and cooked products such as charcuterie, chorizo, venison and kangaroo salami (wildmeat), and other scrumptious foods. We also promote the enjoyment of locally produced products at the farmers markets through other foods to complement your charcuterie.

Our Market Schedule